Helping Secure
The Digital Landscape
From infrastructure foundations to architecting enterprise security
Professional Profile
Customer-centric cybersecurity professional driven by delivering exceptional client experiences, measurable results, and unwavering commitment to customer satisfaction. Proven track record across diverse technical domains with results-driven approach ensuring tangible business value. Skilled in diagnosing complex issues, leading investigations, and developing scalable, automated security frameworks that exceed customer expectations while aligning with enterprise objectives and evolving threat landscapes.
Experienced in transforming data into actionable intelligence through advanced analytics, adversary emulation, and integration of both open-source and commercial security solutions. Relentlessly focused on customer success and satisfaction, fostering collaboration and innovation to strengthen resilience and ensure security serves as an enabler of business growth. Every solution designed with customer experience at the forefront, delivering proven, measurable results.
Experience collaborating with leading cybersecurity vendors and enterprise clients globally, developing end-to-end solutions that combine innovation, practicality, and compliance. Focus on transforming complex challenges into scalable solutions that enable organizations to detect, respond to, and defend against evolving threats.
Career built around continuous learning and technical excellence. From hands-on digital forensics and incident response to security operations design, working across the full spectrum of cybersecurity operations. Academic background in telecommunications and informatics engineering with advanced professional certifications across multiple security disciplines.
Core philosophy: it's not about if organizations get attacked, it's about readiness when it happens. How do defenses behave under pressure? Are they validated against real-world threats? Focus on creating measurable, repeatable processes that continuously test and improve security posture — helping organizations move from uncertainty to confidence in their defensive capabilities.
Career Timeline
Senior Security Engineer
Design and deliver end-to-end technical security solutions with unwavering focus on customer satisfaction and measurable business outcomes. Customer-centric approach collaborating with cross-functional teams to translate business requirements into robust security designs that consistently exceed customer expectations. Lead technical presentations, demos, and proof-of-concept (PoC) engagements prioritizing exceptional customer experience and proven value delivery. Results-driven strategic technical guidance ensuring adherence to security best practices, compliance standards, and seamless integration while maintaining industry-leading customer satisfaction scores.
Technical Success Manager
Implemented customer-centric success framework across multiple regions achieving 95%+ customer satisfaction scores through results-driven approach to enterprise cybersecurity programs. Served as trusted advisor with unwavering focus on customer experience, ensuring effective onboarding, adoption, and measurable value realization. Collaborated cross-functionally with Sales, Support, Product, and Engineering teams to deliver exceptional customer experiences that exceeded expectations. Developed best practices and playbooks to standardize customer success strategies, resulting in improved retention and sustained satisfaction. Delivered periodic business reviews demonstrating proven ROI metrics, tracked key performance indicators (KPIs), and provided data-driven recommendations consistently exceeding customer expectations and delivering tangible results.
Senior Technical Support Engineer
Primary point of contact for 100+ key enterprise accounts with proven track record of maintaining 95%+ customer satisfaction ratings through customer-centric engagement and results-driven support. Managed comprehensive customer relationships delivering exceptional technical support, measurable business outcomes, and superior customer experiences. Provided expert advice on product utilization, automation, and orchestration resulting in quantifiable operational efficiency improvements for clients. Led all post-sales activities with customer-first philosophy, providing consulting, technical support, and automation/orchestration guidance that consistently exceeded expectations and delivered proven results. Collaborated with customer cyber leadership and operations teams to deliver tailored risk management strategies and security improvements focused on customer success. Conducted operational reports, health checks, quarterly business reviews demonstrating clear ROI, and on-site training programs that enhanced customer capabilities and maintained exceptional satisfaction scores.
Technical Support Engineer
Provided high-level technical support for virtualization products focusing on networks and storage. Diagnosed and resolved complex technical issues ensuring minimal downtime. Delivered training sessions to customers to help them effectively use enterprise infrastructure products and reduce the frequency of technical issues.
Infrastructure Engineer
Designed, managed, and deployed IT infrastructure including servers, storage, and networks. Implemented security best practices and configured network systems. Managed backup and disaster recovery solutions. This role established the technical foundation for subsequent cybersecurity specialization.
Certifications & Training
Continuous professional development through specialized security training
Advanced penetration testing methodologies, exploitation techniques, and comprehensive incident response procedures for identifying and mitigating sophisticated cyber threats.
Windows-focused incident response, investigating security breaches in enterprise environments, analyzing Windows artifacts, and conducting forensic investigations across Active Directory infrastructure.
Deep packet inspection, protocol analysis, network anomaly detection, and traffic pattern analysis using tools like Wireshark, tcpdump, and Zeek for identifying malicious network activity.
Cyber threat intelligence analysis, IOC development, and strategic intelligence methodologies to identify and understand advanced persistent threats and adversary tactics.
Adversarial attack simulation, creative exploitation techniques, and red team operations to test organizational defenses using real-world attack scenarios and MITRE ATT&CK tactics.
Professional Philosophy
Continuous Learning
Cybersecurity evolves rapidly. Commitment to continuous learning through hands-on practice, professional certifications, and staying current with emerging threats and technologies.
Results-Driven Excellence
Theory meets practice with measurable outcomes. Relentless focus on actionable security strategies that deliver quantifiable improvements, proven ROI, and tangible enhancements to organizational security posture. Every engagement designed to produce demonstrable results that exceed expectations.
Customer-Centric Success
Customer experience and satisfaction drive every decision. Proven track record of delivering exceptional customer experiences, measurable ROI, and sustained partnership value with 95%+ satisfaction ratings across 100+ enterprise clients. Results-driven approach ensuring customer success is not just a goal—it's the foundation of every engagement.
Let's Connect
Interested in discussing security architecture, breach and attack simulation, or collaboration opportunities?